Refund policy

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • The product must be purchased directly from kinghoneyshilajitplus.com
  • The product must be unopened and in its original packaging.
  • Returns must be initiated within 14 days from the date of purchase.

2. Non-Returnable Items

Unfortunately, we are unable to accept returns or offer refunds for the following:

  • Opened or used products (for health and safety reasons).
  • Products purchased from unauthorized resellers or third-party platforms.
  • Products purchased more than 14 days ago.

3. Refund Process

If your return is accepted, we will process your refund to the original payment method. Please note:

  • Refunds will be issued within 7-10 business days after we receive the returned product and verify its condition.
  • Shipping and handling fees are non-refundable, unless the return is due to an error on our part (e.g., damaged or incorrect product received).

4. How to Request a Return

To request a return, please follow these steps:

  1. Contact our customer service team at kinghoneyshialjitpromo@gmail.com with your order number and the reason for the return.
  2. We will provide you with return instructions and a return authorization (if applicable).
  3. Pack the product securely in its original packaging, including any accessories or documentation that came with it.
  4. Ship the return item to the address provided by our customer service team.

Note: We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us immediately at kinghoneyshialjitpromo@gmail.com. We will resolve the issue by offering either a full refund or sending a replacement item at no additional cost.

6. Contact Us

For any questions or concerns regarding our return and refund policy, please don’t hesitate to reach out to our customer service team:

  • Email: kinghoneyshialjitpromo@gmail.com

We are committed to ensuring your satisfaction and appreciate your trust in King Honey Shilajit Plus!